Category: Ticketing

FAQ

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How do I add or remove an add-on to my ticket (like a vehicle pass) after I purchase my ticket?

You can modify your ticket add-ons, such as Pay It Forward tickets, minor tickets, and vehicle passes, anytime after purchase and up until the event begins. Simply log into our ticketing system using your email and password, and follow these easy steps.

  1. Press “View or Change Order” from the link at the top.
  2. Press the order code (a five-letter code on the left-hand side).
  3. Press the “Change Order” button.
Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

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How do I get an RV pass?

Due to high RV pass in previous years, we’re trying a new system where staff, theme camps and general sale tickets should all have equal access. When buying or registering for your ticket, you’ll be prompted to email ticketing@sideburn.ca to include yourself in the RV lottery/waiting list. On April 7th, we will randomly select entrants from the list to issue RV purchase vouchers to. Only people who have purchased a ticket or are registered for a ticket will receive an RV purchase voucher. It’s essential to use your same ticket email address when you sign up for an RV pass. People can join the list after April 7th to join the end of the RV pass line.

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

Home/ Ticketing

Do I need a vehicle pass?

Every vehicle through the gates of the event needs a vehicle pass (motorcycles excluded). You will have the opportunity to purchase one (1) vehicle pass when your ticket offer is made and can be purchased alongside your ticket or added later.

We do not guarantee that your vehicle will be able to be driven or parked in the event area. Access will be weather permitting, large vehicles are very likely to damage the road in bad weather, or worst of all – get stuck in the field.

All vehicles large or small assume the responsibility of paying their own towing fees if their vehicle becomes stuck. All vehicles must be removed from the site no later than three hours past the end of the event.

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

Home/ Ticketing

Do I need to volunteer?

We encourage ticket holders to volunteer if they can. You are SideBurn’s lifeblood and through your efforts you get to truly embody the Burning Man principles of Communal Effort and Participation. Our ability to run this event depends on volunteers showing up. As you go to buy your ticket, you will be prompted to log into our volunteer system and indicate at least one period and area of SideBurn where you can join and contribute. Consider taking on more than one shift!

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

Home/ Ticketing

Can I get a refund?

If you cannot attend, release your ticket back into the system for someone else by clicking the link in the email you receive. May 7, 2025 at 6pm is the last moment to be eligible for a ticket refund. Until this time you can generate your own refund within the system and cancel your ticket in the system. The last ticket vouchers will be issued that evening (May 7th) and will not be refundable.

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

Home/ Ticketing

Can I give my ticket to a friend?

No. If you cannot attend when you get a ticket offer you can “reject” and turn down the offer. That ticket will go to the next person on the waiting list.

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

Home/ Ticketing

What additional ticketing fees should I be aware of?

Our credit card processor, Stripe, charges a small fee for each transaction.

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

Home/ Ticketing

Can I buy a ticket at the gate?

No. You absolutely cannot buy a ticket at the gate. Do not show up if you do not have a ticket.

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

Home/ Ticketing

Does my child need a ticket?

All participants, regardless of age, must have a ticket. All minors must be accompanied by a guardian. Participants aged 12 and under can attend for free, so ensure you select the appropriate ticket type. Minors aged 13-17 are $75 + fees. These tickets can be purchased at any point during or after the initial sale. ID is not required for minors, but all minors must arrive at the gate with their guardian. Any minor who does not arrive at the gate with their guardian will be turned away.

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.

FAQ

Home/ Ticketing

What if I’m part of an art project?

Arts grants will be awarded by Feb 21, 2025. Art Grants tickets will be issued before the general sale. Artists will be able to purchase directed tickets for themselves and can submit the name of 1 additional artist/support person to receive a direct purchase link. You will be contacted by the Arts team regarding advanced tickets. Artists bringing art but NOT receiving a grant may also receive a directed ticket and a +1 ticket. This will be part of our Art Registration Form (coming soon), and you will be contacted by the Art team regarding advanced tickets.

Land Acknowledgement
We gather for SideBurn on the traditional territories of the Haudenosaunee, the Anishinaabe, the Mohawks of the Bay of Quinte, the Huron-Wendat, the Mississaugas, and other Indigenous peoples from across Turtle Island. We are grateful to have the opportunity to work and build community on this land.