We hope you are as excited as we are for SideBurn! We bet you’re wondering how to get a ticket. There are three ways to get tickets – staff tickets, theme camp/art grant tickets, and general sale. We’ll focus on general sales because most people get tickets that way and because if you’re one of the other two, you’ll be told individually what you have to do to get your ticket.
Our general ticket sale is NOT first-come, first-served. We do this to make the system a bit more fair and accessible (for example, if you work when the tickets go on sale, you might miss out), and it also reduces strain on our ticketing system by spreading out our busy times.
Let’s get started.
✨ New this year!
RV Lottery Registration Update
This year, registration for the RV Lottery happens in the same place you register for the general sale lottery – on the main page of the ticketing portal. RV Lottery registration only appears after you complete your ticket purchase. The RV lottery functions similarly to the general sale lottery, and it takes place on April 6.
View Your Position in the Lottery
We’re excited to share that we are now able to display your position in both the general sale lottery and the RV pass lottery on the main page of the ticketing portal. No more wondering! No more writing to ticketing@sideburn.ca to find out where you are in line! Hooray! Just log in, and it will be the first thing you see.
Opt In for Text Alerts
This year, we’re trialling optional text notifications as an additional way to communicate about ticket offers across multiple channels, helping ensure participants don’t miss out.
💲 Costs
This year, tickets are:
- $160 for adults
- $80 for minors aged 13-17
- Free for minors 12 and under
A small fee will be added to ticket costs for payment processing.
🎟️ Getting a Ticket
Step 1: Creating a Ticketing Account
To get tickets for our general sale, you need to create an account on our ticketing portal. If you’re new, sign up for an account. If you bought a ticket last year, your account has already been created, and you should use your previous account.
Please don’t create multiple accounts with different email addresses! If we see multiple accounts with the same legal name, we assume you’re trying to double your chances for a ticket, and we may delete the account.
If you have problems with your account, please write to ticketing@sideburn.ca, and we’ll help you out right away. A password reset can help if you’re locked out.
Step 2: Register for the General Sale
During our general sale registration period, March 10-14 inclusive, you can log in to the ticketing portal and you’ll see a button labelled “Register here”. Click that button to add yourself to the general sale tickets list. On March 15th, we’ll shuffle all the names on that list into a random order and send out ticket offers.
Step 3: Buying Your Ticket – Ticket Offers
Each ticket offer will be sent to your email and is only valid for 72 hours, so don’t delay if you get one! If you miss your offer window, you can add yourself back to the waiting list. Your name will then be re-added at the end of the queue.
Please confirm that you have successfully purchased your ticket. Each completed purchase will:
- Send you a confirmation email
- Charge your credit card
- Have a viewable ticket within our Pretix ticketing system.
If none of the above steps occur, your ticket purchase was unsuccessful. Please contact ticketing@sideburn.ca.
What happens if you don’t register by March 14th?
Don’t worry! If you log into the ticketing portal after the registration period, click the “Register Here” button and add yourself to the waitlist. You’ll be dropped into the queue behind everyone who registered during the registration period. There’s still a chance you’ll get a ticket as people cancel and more tickets are returned to the pool. You can join the waiting list until May 6; we’ll keep sending out offers until that evening.
💚 A Call for Community Support: Pay It Forward
Demand for low-cost tickets continues to grow this year, exceeding available supply. When purchasing your ticket, you can add a $25 Pay It Forward contribution (or more!) to help fund additional low-cost tickets if you choose. Every contribution goes directly toward making SideBurn more accessible.
We’d love to give an Equity Ticket to everyone who applies, and with your help, we can get closer to that goal.
🤝 Our Equity Program
Radical Inclusion is one of SideBurn’s core values. We invite all to participate and do our utmost to reduce barriers to engagement.
The Equity Program offers two streams to reduce participation barriers:
- a 75% discount on a purchased ticket for those experiencing financial hardship
- a guaranteed second ticket directed to a caregiver for participants requiring assistance with activities of daily living
You can apply to both streams if they apply to your situation. However, you must still participate in the lottery to receive your ticket. For any further information or accessibility requests, email equity@sideburn.ca.
Applications are open until May 1.
💸 Cancellations and Refunds
You can cancel your ticket until May 6 at 6pm. This is the last time your cancelled ticket can be offered to another SideBurner. You can cancel your ticket and receive a refund by logging in to the portal and selecting “Change my order” at the top.
🤔 Still have questions?
Lots more ticketing info is available on our ticketing page, including everything you need to know about vehicle passes, tickets for minors, RV passes, and more.
You can also reach out to us at ticketing@sideburn.ca to talk to a member of our team.
